FAQ
COMPANY & FACTORY
Yes, we are a manufacturer located in the No.1 Human Hair Industrial Park, Heze City, Shandong Province, China. We produce hair extension products in-house, while packaging and accessories are sourced from trusted partner factories.
Absolutely! We warmly welcome factory inspections. Please let us know your preferred time so we can arrange a dedicated representative to guide your visit.
Our main clients are salon owners. We help them launch private-label brands by providing high-quality hair extensions comparable to Bellami, Great Lengths, HairTalk, and other top-tier brands—while offering better pricing and profit margins.
PAYMENT, SHIPPING & ORDERING
We accept T/T Bank Transfer, PayPal, Western Union, and MoneyGram.
- Stock products: Within 24 hours
- Semi-stock (basic processing needed): 3–15 days
- Custom orders: 25–35 days depending on product complexity
- FedEx / DHL International Express: 3–5 days
- Sea Freight: Available via partner freight agents on request
Yes, we assist with sourcing hair-extension-related accessories. However, we do not source large machinery or unrelated equipment.
Yes. Discounts are calculated based on your total purchase volume over a 12-month period starting from your first order. We also offer cashback incentives for salon clients who provide product review videos.
ORDERING & CUSTOMIZATION PROCESS
- Let us know your required quality grade or send your sample for reference.
- We will quote based on your budget or sample.
- You’ll receive custom samples to evaluate quality.
- Confirm your order by paying a 30% deposit.
- Production begins, then final payment (70%) is made before shipment.
Yes, options include:
- Logo labels – most affordable
- Custom cards – cost-effective with low impact on shipping cost
- Custom boxes – premium option; heavier weight may increase freight
We use five-layer corrugated cartons sealed with tape and wrapped in 3–5 layers of cling film to ensure safe delivery.
PRODUCT DETAILS & CARE
We only use 100% ethically sourced Remy human hair, double drawn, cuticles intact, silicone-free, and acid-free processed.
- Cuticle Remy: All cuticles aligned, top-grade quality, long-lasting
- Remy: Good quality, partial cuticle retention
- Non-Remy: Collected off-floor, cuticles misaligned or damaged; cheapest but prone to tangling and breakage
No. Our hair is already processed. Re-bleaching can damage the product and is not covered under warranty.
We do not guarantee post-color quality. If coloring is needed, always test a strand first and consult a licensed stylist. Chemical treatments may damage extensions.
Yes. Use heat protectant spray and avoid direct heat on the tape, bond, or bead area. Use low to moderate heat settings to extend product life.
We strongly advise not swimming or exercising with extensions due to potential damage from sweat, chlorine, or salt. Always remove clip-ins before these activities.
COLOR & CONSISTENCY
Hair extensions are handmade from 100% human hair, so slight variations in color between batches are normal. We strive to control color differences within half a tone.
Yes. Send us a color ring or swatch sample, and our production team will dye the hair accordingly to match your market demand.
WARRANTY & AFTER-SALES
- Full cuticle Remy hair: 6 months
- Standard Remy hair: 3 months
- Adhesive detachment due to manufacturing defects
- Excessive breakage (>4 inches within 3 months)
- Severe tangling caused by product flaws
- Improper storage, usage, or reprocessing (e.g., bleaching, perming)
- Expired warranty period
- Natural wear and color fading
- Storage in humidity, sunlight, or poor ventilation
Keep the products and contact us immediately. We will conduct a professional assessment. If we are responsible, we will offer compensation, repairs, or replacements promptly.
Returns/exchanges are not supported for non-quality issues, such as poor sales or incorrect forecasting. For verified quality issues, we offer full after-sales support.
BRANDING & MARKET ENTRY
Yes! Just tell us your brand concept and target audience. Our sales team will recommend best-selling and new products tailored to your brand positioning.
We offer:
- Market protection agreements
- Competitive pricing
- Custom packaging
- OEM/ODM services
- Local market insights
- Support for exhibitions and promotions
- Market research reports
- Branding and design consultation
- One-stop accessory sourcing
- Dropshipping support (FBA-friendly)
- Free color rings for approved salon clients
ETHICS & SUSTAINABILITY
We are committed to:
- Ethical hair sourcing (voluntary, fairly paid donors)
- FSC-certified eco-packaging and non-toxic inks
- Recycling waste hair to create oil-absorbing mats for environmental cleanup
- Fair wages, ISO-certified workplace conditions
- 80% female employment and leadership representation
