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FAQ

COMPANY & FACTORY

Alpha Hair Extension is a direct hair extension manufacturer. We produce professional human hair extensions in-house and support OEM/ODM projects for salon owners, hair brands, online sellers, retailers and wholesalers. Packaging and selected accessories are sourced from trusted partner factories so buyers can manage hair products, branding and add-ons through one supply chain.

Yes. We welcome factory inspections. Please share your preferred visit time in advance so we can arrange a dedicated representative to guide your visit and answer production, quality-control and order-process questions.
Our main clients are salon owners. We help them launch private-label brands by providing high-quality hair extensions comparable to Bellami, Great Lengths, HairTalk, and other top-tier brands—while offering better pricing and profit margins.

MOQ & SAMPLES

MOQ depends on the product method, hair grade, color, length and customization requirements. For stock or semi-stock items, we can support smaller trial orders so new buyers can test quality before scaling. For custom colors, private-label packaging or special specifications, we quote MOQ after confirming your SKU list, packaging plan and launch quantity.

Yes. We recommend ordering samples before your first bulk order. Samples help you test softness, cuticle alignment, shedding, tangling, end thickness, color accuracy, tape or bond performance and washing results. Tell us your target product type and market, and our sales team will recommend a practical sample set instead of asking you to guess.
Sample prices depend on method, grams, length, color and hair grade. A sample quote can include the product cost and express shipping cost. For approved salon or brand clients, color rings may be available according to account status and order plan.
Wash and air-dry the sample 2–3 times, then check tangling, shedding, end thickness, color change, tape or bond strength, and how the hair performs after brushing and heat styling. Take photos or videos under indoor and outdoor light and send your feedback to us. We can adjust grade, color, grams or packaging before bulk production.

HAIR EXTENSION QUALITY

Cuticle Remy hair keeps the cuticles aligned in the same direction and is the top choice for long-lasting, lower-tangle extensions. Remy hair is a good-quality option with partial cuticle retention. Non-Remy hair is cheaper, but cuticles are often misaligned or removed, so it is more likely to tangle, dry out or break.

HAIR EXTENSIONS WE MANUFACTURE

We manufacture butterfly weft, genius/flat weft, hand-tied weft, machine weft, silk weft, tape-in, seamless tape, PU tape, invisible tape, clip-in, halo, ponytail, pre-bonded extensions, K-tip, I-tip, U-tip, V-tip, flat-tip, micro ring, nano ring, hair bulk, toppers, wigs and related tools/accessories.

OEM ODM SERVICE

Yes. We support private label, OEM and ODM hair extension projects for brands, salon chains, online sellers and new entrants. We can help with product selection, packaging direction, logo labels, custom cards, custom boxes, color matching and repeat wholesale supply.

Packaging options include logo labels, custom cards and custom boxes. Logo labels are usually the most affordable option. Custom cards are cost-effective and have limited impact on shipping weight. Custom boxes create a more premium brand presentation, but they are heavier and may increase freight cost.

Yes. You can send a color ring, color swatch or reference sample. Our production team will match the color according to your target market. Because human hair products are handmade, slight batch variation is normal, but we work to control color difference within half a tone.

  1. Let us know your required quality grade or send your sample for reference.
  2. We will quote based on your budget or sample.
  3. You’ll receive custom samples to evaluate quality.
  4. Confirm your order by paying a 30% deposit.
  5. Production begins, then final payment (70%) is made before shipment.
We use five-layer corrugated cartons sealed with tape and wrapped in 3–5 layers of cling film to ensure safe delivery.

LEAD TIME & SHIPPING

  • Stock products: Within 24 hours
  • Semi-stock (basic processing needed): 3–15 days
  • Custom orders: 25–35 days depending on product complexity

Yes. If you need a fast restock, choose stock or semi-stock colors and methods and avoid complex custom packaging. Send your target dispatch date, destination country and SKU list. We will confirm what can ship within 24 hours or what can be completed within the semi-stock timeline before you place the order.

  • FedEx / DHL International Express: 3–5 days
  • Sea Freight: Available via partner freight agents on request

Shipping cost depends on destination, weight, carton size, shipping method and packaging choice. Custom boxes and heavy accessories may increase freight cost. We can calculate shipping after confirming your products, quantity and destination.

PAYMENT & PRICING

We accept T/T bank transfer, PayPal, Western Union and MoneyGram.

Before payment, we confirm product specifications, quantity, color, length, packaging, lead time and shipping method on a pro forma invoice. During production, buyers can request photos or videos for bulk order checks. Before shipment, we confirm balance payment and provide tracking information after dispatch.

Yes. Discounts are calculated based on your total purchase volume over a 12-month period starting from your first order. We also offer cashback incentives for salon clients who provide product review videos.

WARRANTY & AFTER-SALES

Warranty depends on hair grade. Full cuticle Remy hair has a 6-month warranty. Standard Remy hair has a 3-month warranty. Warranty applies to verified manufacturing-related quality issues and requires proper storage, installation, care and use.

Warranty coverage includes adhesive detachment caused by manufacturing defects, excessive breakage of more than 4 inches within 3 months, and severe tangling caused by product flaws. Each claim is assessed by our team before compensation, repair or replacement is confirmed.

Warranty does not cover improper storage, incorrect installation, misuse, reprocessing such as bleaching or perming, expired warranty period, natural wear, color fading, or storage in humidity, sunlight or poor ventilation. Re-bleaching is not recommended and is not covered.

Keep the products and contact us immediately. Please provide order details, photos or videos, installation/care information and a clear description of the issue. We will conduct a professional assessment. If Alpha is responsible, we will provide compensation, repair or replacement support promptly.

Wholesale and custom hair products cannot be returned or exchanged for non-quality reasons such as slow sales, incorrect forecasting or choosing the wrong market color. For verified quality issues, Alpha provides after-sales support according to the warranty rules.

MARKET ENTRY SUPPORT

Yes. Tell us your hair business type, target country, price position, customer hair type and preferred methods. We can recommend starter SKUs, best-selling colors, suitable grams, packaging options and restock strategy for your first launch.

Yes, dropshipping support and FBA-friendly preparation can be discussed based on product type, packaging, labeling and order workflow. Share your sales channel requirements before ordering so we can confirm what can be supported.

We offer:
  • Market protection agreements
  • Competitive pricing
  • Custom packaging
  • OEM/ODM services
  • Local market insights
  • Support for exhibitions and promotions
  • Market research reports
  • Branding and design consultation
  • One-stop accessory sourcing
  • Dropshipping support (FBA-friendly)
  • Free color rings for approved salon clients

PRODUCT DETAILS & CARE

We only use 100% ethically sourced Remy human hair, double drawn, cuticles intact, silicone-free, and acid-free processed.
 
No. Our hair is already processed. Re-bleaching can damage the product and is not covered under warranty.
We do not guarantee post-color quality. If coloring is needed, always test a strand first and consult a licensed stylist. Chemical treatments may damage extensions.
 
Yes. Use heat protectant spray and avoid direct heat on the tape, bond, or bead area. Use low to moderate heat settings to extend product life.
 
We strongly advise not swimming or exercising with extensions due to potential damage from sweat, chlorine, or salt. Always remove clip-ins before these activities.
 

COLOR & CONSISTENCY

Hair extensions are handmade from 100% human hair, so slight variations in color between batches are normal. We strive to control color differences within half a tone.

ETHICS & SUSTAINABILITY

We are committed to:
  • Ethical hair sourcing (voluntary, fairly paid donors)
  • FSC-certified eco-packaging and non-toxic inks
  • Recycling waste hair to create oil-absorbing mats for environmental cleanup
  • Fair wages, ISO-certified workplace conditions
  • 80% female employment and leadership representation

ORDERING PROCESS

Send your required product type, quality grade, target price range, color list, length, grams, packaging request and destination country. We will recommend options, quote based on your needs, prepare samples if required, confirm the order with 30% deposit, start production, complete final inspection and ship after the 70% balance is paid.
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